How to reduce lag?

Since Zooba is a multiplayer game, a strong wifi or mobile data connection is recommended to play in the Zoo! If you are encountering issues playing these modes, please continue reading!

 

The first thing to do is to check our Hot Topics section to see if this is a known issue with our servers. If there is no server instability updates posted here, then we recommend trying general troubleshooting steps before getting in contact with our Zookeepers (Support Team).

 

Regardless of device used, we recommend that the first thing you do is to fully close the Zooba app and reopening it to see if this resolves the issue.

 

If not, please complete the following troubleshooting steps:

 

For Android:

 

You can find Network Troubleshooting steps for your Android device here.

 

For iOS:

 

You can find Network Troubleshooting steps for your iOS device here.

 

Other Options:

 

Here are some other things that may cause these problems.

 

The game installation is corrupted
Uninstall the app (make sure your account is saved with Facebook, Game Center, or Google Play first), restart your phone and install it again.

 

Your device is overheating

Turn off the device and let it cool down. You can also check if your apps are optimised for battery usage and performance via the system settings.

Please also keep in mind that Battery Saving mode can decrease the performance of some apps depending on your device’s settings.

 

Your device’s CPU usage is high

Having multiple apps running in the background can really cause a huge drop in battery life and performance. Live widget feeds, background syncs and having other games running can cause noticeable lag.

We recommend that you regularly close apps and services running in background to release some RAM for your game performance.

 

If nothing of this works, you can always contact our Zookeepers and report an instability! We work to make sure that you always have the best in-game experience!